Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect the following types of information when you use our website or make a purchase:
- Personal Information: Name, email address, phone number, and shipping address provided during registration or checkout.
- Payment Information: Payment details are processed securely by Razorpay. We do not store your card or bank details.
- Usage Data: Pages visited, device type, browser information, and IP address for analytics and security.
2. How We Use Your Information
- To process and deliver your orders.
- To send order confirmations, shipping updates, and delivery notifications via email and WhatsApp.
- To respond to customer support queries.
- To improve our products and website experience.
- To send promotional communications (only with your consent; you can opt out anytime).
3. Data Sharing
We do not sell your personal information. We share data only with:
- Payment processors (Razorpay) to complete transactions.
- Shipping partners to deliver your orders.
- Email/SMS service providers to send transactional notifications.
4. Data Security
We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure.
5. Cookies
Our site uses cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features may not work correctly.
6. Your Rights
Under the Information Technology Act, 2000 and applicable Indian laws, you have the right to:
- Access your personal data stored with us.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
To exercise these rights, email us at support@santextiles.com.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for 8 years as required by Indian tax regulations.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact
For privacy-related queries, contact our Grievance Officer at support@santextiles.com.